Field Service Technician Boston Mobility Customer Services

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About the role

Join Siemens Mobility as a Field Service Technician in the Boston, MA area and play a hands-on role in keeping critical rail systems moving safely and reliably. In this customer-facing technical position, you will support the Amtrak maintenance workforce by providing guidance, troubleshooting expertise, and repair support for the Siemens Amtrak Fleet, including the ACS-64 electric locomotive fleet. You will help resolve equipment issues, support routine maintenance and restoration activities, assist with installations and modifications, and contribute directly to improving fleet reliability and availability.

Responsibilities

• Support locomotive maintenance activities using instructions from the Computerized Maintenance Management System (CMMS).
• Assist with mechanical, electrical, and complex troubleshooting repairs on locomotives.
• Follow maintenance instructions to ensure compliance, quality, and consistent execution.
• Build a strong working relationship with the customer while representing Siemens Mobility professionally.
• Verify defects, tasks, and incidents are accurately documented in CMMS for tracking, compliance, and closure.
• Provide first-line technical support to operations staff for locomotive troubleshooting and repair.
• Maintain compliance with all applicable safety rules, laws, and regulations.
• Uphold Siemens Rail Systems quality standards in all maintenance and repair activities.
• Promote a safety-first, zero-harm culture by speaking up and supporting shop and site safety for yourself and your coworkers.
• Communicate with leadership as needed on site issues, systems, and facility operations.

This posting outlines the primary responsibilities of the role, but is not all-inclusive; additional duties may be assigned in alignment with business needs.

Requirements

• Associate degree in an engineering subject area or at least 2 years of experience in an industrial, military, or maintenance environment.
• Minimum of 1 year of experience in an industrial or maintenance environment with electrical work.
• Hands-on experience troubleshooting electrical systems, including AC and DC circuits, as well as mechanical and pneumatic systems.
• Ability to read and interpret electrical and pneumatic schematics, drawings, and technical documentation.
• Excellent English-language technical communication skills, including speaking, reading, and writing.
• Proficiency with Microsoft Office applications, including Excel, Word, Access, and PowerPoint.
• Ability to travel up to 10%.
• Willingness to work in non-climate-controlled environments and inclement weather if required.
• Legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Schedule

This role operates on a rotating shift schedule of 8 weeks on days and 16 weeks on nights, 4 days per week, including weekdays, weekends, and holidays, with the potential for afternoon or night shifts based on operational needs.

Pay

$71,604.00 – $96,798.00 per year.