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Field Service Technician - Boston MA

Natus Medical Incorporated · Boston, MA · 4 days ago
Information Technology$40–$45/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate etc. We need to parse the posting. Content: - Intro paragraph about Natus (maybe not needed? It's part of description but not a specific section. Could be part of About the role? The posting includes "Position Summary". That could be About the role. We need sections: About the role (maybe using Position Summary). Responsibilities (Key Responsibilities). Qualifications (Qualifications & Experience). Skills (Technical Skills And Abilities, Key Competencies). Benefits (Compensation and Benefits). Pay (Pay Transparency). Schedule? Not mentioned. Travel required is extensive but not schedule. No explicit schedule like full-time/part-time. So we should not create Schedule section. We must not create sections with filler like "commensurate with experience". Pay section: we have starting salary range $40-45/hr USD. That's specific. So include Pay. Benefits: they list health benefits, 401k contribution, 7 paid holidays + 2 floating holidays, generous PTO, tuition reimbursement assistance, eligibility for performance-based bonuses/commissions, etc. That's specific. So include Benefits. Qualifications: Education and/or Experience: Bachelor's or Higher degree preferred but not required. 5+ years relevant field service experience. Medical Device experience preferred. That's specific. Skills: Key Competencies list (strong technical troubleshooting, excellent communication, ability to build relationships, ownership, calm methodical approach, manage multiple priorities, customer-first mindset, ability to work independently while contributing to team). Also Technical Skills And Abilities list (Windows OS, network infrastructure, Active Directory, Group Policy, remote app delivery, storage backends, etc). So we can combine into Skills section. Responsibilities: list of duties under Territory Service & Installation Execution, Documentation and Compliance, Continuous Learning & Contribution to Culture. We'll output as
  • items. About the role: Position Summary paragraph: "As a Field Service Territory Specialist, you are responsible for installing, maintaining, servicing, and supporting Natus Neurology systems within an assigned territory. You operate both independently and as part of a broader project team to perform service and preventative maintenance, support installations, and deliver customer training. This role requires strong technical execution, ownership of customer outcomes, and professionalism to ensure high-quality system performance, customer satisfaction, and compliance with company standards." We could also include the introductory paragraph about Natus? Might be considered boilerplate? It's about company mission; but it's not a standard heading. Could be part of About the role as context. However instructions: "Preserve ALL substantive information; do NOT invent or summarize away detail." The intro about Natus is substantive but not part of role. Could we include it as a

    before sections? The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't forbid extra paragraphs outside sections. But they said use

    for section headings. So we can have a

    for the intro, then sections. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip the EEO statement at end, also "Apply Today." maybe considered application instruction? It says "Apply Today." That's an application instruction; we should remove. Also "Be the People part of the Neuro Solution." maybe fluff but not boilerplate; could keep? It's kinda tagline. Might be considered promotional but not boilerplate. Safer to keep? It's not a standard heading; could be part of About the role? Might be considered fluff but not prohibited. I'd keep it as part of About the role? Might be better to remove as it's not substantive detail about role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That tagline is not substantive about role; it's marketing. Could be considered boilerplate? Not exactly. I'd remove it to be safe. Also "For more than 80 years..." is company intro; could be considered boilerplate? It's not about role but maybe context. Might be considered substantive? It's about company history. Might be okay to keep as a

    before sections. But they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those. So we can keep. Thus final HTML:

    For more than 80 years, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

    About the role

    As a Field Service Territory Specialist, you are responsible for installing, maintaining, servicing, and supporting Natus Neurology systems within an assigned territory. You operate both independently and as part of a broader project team to perform service and preventative maintenance, support installations, and deliver customer training. This role requires strong technical execution, ownership of customer outcomes, and professionalism to ensure high-quality system performance, customer satisfaction, and compliance with company standards.

    Responsibilities

    • Independently manage assigned territory workload, priorities, and customer commitments
    • Balance installation, service, and maintenance activities to meet business and customer needs
    • Ensure all work is completed in alignment with company standards, safety requirements, and customer expectations
    • Perform onsite service, preventative maintenance, and system upgrades on installed equipment
    • Troubleshoot, diagnose, and resolve hardware, software, and network-related issues; escalate as needed to meet service level expectations
    • Plan, manage, and execute neurology system installations within assigned territory
    • Support large-scale installations in partnership with Site Planners, Installation Specialists, and Managers
    • Perform site walkthroughs to validate readiness and compliance with installation requirements
    • Deliver basic customer training during installations and scheduled service engagements
    • Build strong customer relationships through professionalism, communication, and consistent follow-through
    • Diagnose product issues, identify root causes, and provide feedback to Engineering and cross-functional teams
    • Maintain accurate and timely CRM documentation, including project notes, time entries, and required customer records
    • Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers
    • Use only approved documentation in line with company guidelines
    • Participate in product and internal training to stay current with software and hardware developments
    • Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first
    • Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive

    Qualifications

    • Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required
    • 5+ years of relevant field service experience performing installations, maintenance, and troubleshooting
    • Medical Device experience preferred

    Skills

    • Strong technical troubleshooting and problem-solving skills with high attention to detail
    • Excellent written, verbal, and customer-facing communication skills
    • Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
    • Strong sense of ownership and accountability for territory performance and customer outcomes
    • Calm, methodical approach to issue resolution in dynamic environments
    • Ability to manage multiple priorities and adapt to changing demands
    • Customer-first mindset with professionalism and responsiveness
    • Ability to work independently while also contributing to team-based initiatives
    • Strong knowledge of Microsoft Windows desktop operating systems
    • Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices
    • Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies
    • Ability to lead technical discussions related to server builds, application hosting, and customer IT infrastructure requirements
    • Working knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies
    • Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications

    Benefits

    • Health benefits
    • 401k contribution
    • 7 paid holidays + 2 floating holidays of your choosing
    • Generous paid time off
    • Tuition reimbursement assistance program
    • Eligibility for performance-based bonuses or commissions, where applicable

    Pay

    Starting salary range: $40-45/hr USD (starting pay may vary based on geography/market, skills, education, experience and other qualifications)

    We should not include Schedule section. Check for any duplicated lines: we removed duplicates. Check for any boilerplate: we removed EEO statement, "Apply Today.", "Be the People part of the Neuro Solution." maybe we kept? We removed that line. Good. Check for any mention of Travel Required: Extensive, Must reside in assigned territory near a major airport, Must have valid passport, valid driver's license and clean driving record, Ability to meet Vendor Credentialing requirements, etc. Those are substantive details about requirements. Should we include them? They are under "Other Requirements". They are not covered in Qualifications or Skills. Should we add a section for "Requirements"? The instruction list includes Requirements as a possible heading. We have Qualifications section; but we could also have Requirements section for things like travel, residency, passport, driver's license, credentialing. The posting includes "Travel Required: Extensive", "Other Requirements". Those are specific. We should preserve them. Where to place? Could be under Requirements heading. Since we have Qualifications (education/experience) and Skills (technical/competencies). The other requirements (travel, residency, passport, driver's license, credentialing) could go under Requirements. Let's add a Requirements section. We must not create a section with filler; we have real content. Thus add:

    Requirements

    • Travel required: extensive
    • Must reside in assigned territory, near a major airport
    • Must have a valid passport
    • Must have a valid driver's license and clean driving record
    • Ability to meet all Vendor Credentialing requirements for onsite support, including needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system
    We should also include Physical Demands? That's also substantive. Could be under Requirements or a separate section? The instruction list does not have Physical Demands heading; but we could include under Requirements as well. However we might create a separate section if we want to keep sections few. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Physical Demands into Requirements as well. Add Physical Demands items:
  • While performing the duties of this job, the employee is regularly required to: travel to customer sites by air, car, or train; standing, walking, and moving

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