Field Service Technician

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area.
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided.
• Uses a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations.
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained.
• Positively interacts with manager and team members to satisfy customer needs.
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs.
• Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment.
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis.
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer.
• Willing to respond to after hour emergency calls as directed by supervisor.
• Identifies and communicates the need for parts for inventory.
• Performs other duties as assigned/required.

Qualifications

• 2-year technical degree or high school diploma and several years of comparable mechanic experience.
• 5+ years of relevant diesel equipment repair experience, preferably some field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems; Previous experience with CAT equipment, AGCO RoGators and TerraGators a plus but not required.
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
• Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills.
• Able to maintain safe and clean work environment.
• Willing and able to respond to after-hour emergency calls as directed by supervisor.
• Basic computer skills.
• Own mechanic tool set.
• Must have and maintain a clean driving record.
• Class A CDL or willingness to obtain one within a defined period of time.
• Obtain a DOT medical certification card.
• Pass a DOT pre-employment drug screen & physical.
• Able to operate equipment safely.

Benefits

• Competitive pay.
• Benefits eligible which includes: Health, Dental, Vision and Life Insurance.
• 15 days of PTO your first year, accrual starts day 19 paid holidays.
• 401(k) plan with company contribution and match.
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year.
• Short-Term and Long-Term Disability Insurance.
• FSA & EAP.
• Paid Parental Leave & Funeral Leave.
• Fitness membership discount.
• Education Assistance.
• Safety Boot Reimbursement, PPE & Uniforms provided.
• Tool Insurance.