Field Service Technician

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

What You'll Do

• Trusted technical expert for customers to keep their wastewater pumping equipment and control systems operating safely and efficiently.
• Install, troubleshoot, maintain, and commission critical equipment that supports local water infrastructure using a company-provided service vehicle.
• Document service activities, findings, and work performed accurately.
• Maintain a safe work environment and follow all safety procedures.
• Build strong customer relationships through professional communication and technical expertise.

Key Responsibilities

• Troubleshoot and repair PLC-controlled equipment, electrical systems, and control panels.
• Diagnose and resolve electrical, mechanical, and controls-related issues in the field.
• Perform equipment start-ups, commissioning, and operational testing.
• Service submersible wastewater pumps, pumping stations, and related control systems.
• Read and interpret electrical schematics, wiring diagrams, and control logic.
• Complete preventive maintenance, repairs, and emergency service work.
• Document service activities, findings, and work performed accurately.
• Maintain a safe work environment and follow all safety procedures.
• Build strong customer relationships through professional communication and technical expertise.

What to Expect

• Primarily day-shift schedule with opportunities for overtime.
• Travel throughout the assigned service territory.
• Participation in a paid on-call rotation that may include occasional evenings, weekends, and emergency response calls.
• Independence in the field with support from an experienced technical team.
• Ongoing product and technical training to help you grow your skills and advance your career.

Benefits

• Medical, dental, and vision coverage starting on your first day.
• A generous retirement savings plan with company contributions.
• Competitive paid time off and paid holidays.
• Career development and advancement opportunities.
• Employee wellness programs.
• Recognition and rewards programs.
• Employee discount offerings.

Required Qualifications

• A High School Diploma or equivalent.
• A valid driver's license with a clean driving record.
• Ability to work independently in a customer-facing environment.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to read and interpret electrical schematics and wiring diagrams.
• Willingness to travel throughout the assigned territory and respond to emergency service calls as needed.
• Ability to pass a background check, drug screen, motor vehicle record review, and DOT physical.

Preferred Qualifications

• Experience in field service, industrial maintenance, electrical, controls, or related technical work.
• Experience troubleshooting electrical systems, PLC-controlled equipment, and control panels.
• Familiarity with wastewater pumping systems, industrial equipment, or water/wastewater processes.
• Experience using Microsoft Office and mobile technology for service documentation.
• Strong commitment to workplace safety and identifying potential hazards.