Field Service Technician

About the role

The Field Service Technician will represent our client at customer sites, installing new equipment, keeping installed machines running, and training customers on equipment operation and care.

Responsibilities

• Install and commission equipment at customer laboratories across North America.
• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and software faults.
• Perform preventive maintenance and calibration.
• Install and configure Windows-based instrument software on customer networks.
• Train customers on equipment operation and maintenance.
• Write clear service reports and recommend repairs, upgrades, and spare parts.
• Report recurring issues to the engineering team.
• Uphold safety and quality standards at every customer site, including customer-specific EHS requirements.

Requirements

• Hands-on experience servicing laboratory or industrial equipment.
• Strong mechanical and electrical aptitude; comfortable working with 208V/480V three-phase systems and lockout/tagout.
• Ability to read schematics, hydraulic/pneumatic diagrams, and engineering drawings.
• Strong troubleshooting skills across mechanical, electronic, and software systems.
• Good computer skills, including installing and configuring software on customer equipment.
• Strong communication skills with the ability to train customers and prepare detailed service reports.
• Customer-focused, responsive, reliable, and professional.
• Able to work independently and manage your own schedule.
• Authorized to work in the U.S. without visa sponsorship.
• Valid driver's license and clean driving record.
• Willingness to travel, including overnight stays.
• Valid U.S. passport or ability to obtain one, as factory training in Bursa, Turkey is required during the first year.
• Able to lift 50 lbs. and handle crating, pallet jacks, and extended periods of standing/walking.
• High school diploma or equivalent required; technical certificate, associate degree, or military technical training preferred.
• Nice to have: field service experience with laboratory instruments or materials testing equipment, metallography or sample preparation knowledge, hardness testing and calibration experience, including ASTM E18 and E384, PLC and HMI troubleshooting experience, OSHA 10/30, NFPA 70E, or forklift certification.

Qualifications

High school diploma or equivalent required; technical certificate, associate degree, or military technical training preferred.

Skills

Hands-on experience servicing laboratory or industrial equipment, strong mechanical and electrical aptitude, ability to read schematics, hydraulic/pneumatic diagrams, and engineering drawings, strong troubleshooting skills across mechanical, electronic, and software systems, good computer skills, including installing and configuring software on customer equipment, strong communication skills, customer-focused, responsive, reliable, and professional, ability to work independently and manage your own schedule, authorized to work in the U.S. without visa sponsorship, valid driver's license and clean driving record, willingness to travel, including overnight stays, valid U.S. passport or ability to obtain one, able to lift 50 lbs. and handle crating, pallet jacks, and extended periods of standing/walking, high school diploma or equivalent required; technical certificate, associate degree, or military technical training preferred, nice to have: field service experience with laboratory instruments or materials testing equipment, metallography or sample preparation knowledge, hardness testing and calibration experience, including ASTM E18 and E384, PLC and HMI troubleshooting experience, OSHA 10/30, NFPA 70E, or forklift certification.

Benefits

No two service calls are the same. Factory training in Turkey and direct access to the engineers who design the equipment. Opportunity to work with a small, growing U.S. team. Long-term career growth opportunities into senior field service, applications, or technical sales. Exposure to customers across multiple industrial sectors throughout North America.

Pay

$70,000-$85,000 depending on experience.

Schedule

Full-time.