Field Service Technician

Responsibilities

• Prepare for offsite work by reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work.
• Perform in-shop and offsite calibrations, installations, preventative maintenance, troubleshooting & repair on weighing equipment.
• Ensure company tools and equipment are in working order and handled with integrity.
• Timely and accurately document test and calibration data within Modus-O metrology software.
• Follow VSC SOP’s and ISO17025 quality standards.
• Approach daily customer interactions as the “subject matter experts” relaying equipment status, repair needs, and potential improvements.
• Collaborate with team members on customer needs, technical assistance, and enhancements.
• Operate company equipment including forklifts, testing units, and service vehicles.
• Perform work in-shop at VSC Lab and to client sites, occasional overnights (approximately 5%).
• Collaborate with the sales team to prepare quotes and follow up on potential leads.
• Resolve customer issues and complaints in a timely and effective manner.
• Analyze customer feedback to improve service delivery and product offerings.

Requirements

• A high school diploma or equivalent; a degree in business or a related field is preferred.
• Proven experience of weighing equipment service and calibration preferred (not required).
• Strong understanding of industrial, mechanical, and process equipment.
• Strong communication and interpersonal skills.
• Able to multitask and manage time effectively in a fast-paced environment.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Demonstrated problem-solving abilities and attention to detail.
• A positive attitude and a passion for helping customers.
• A clean driving record (you will be required to consent to an MVD check).
• The ability to travel between Monday-Friday, as needed.
• A willingness to work on weekends, using a rotating schedule with the rest of the team.
• Endurance to work earlier or later than normal work hours, with overtime per week.
• Normal work hours are from 7:00am - 3:00pm, but do vary depending on customer's requirements (we are a 24-7 service provider).
• CDL (minimum Class B) is a plus, but not required. Additional compensation available for CDL endorsed drivers.
• Mechanically-inclined.
• The ability to use a multimeter.
• The ability to lift 50 lbs. repeatedly.
• Ownership of hand tools.

Benefits

• 100% EMPLOYER PAID Dental, Vision, and Life Insurance!
• We also offer three different health plans, voluntary life insurance, and several Aflac plans.
• VERY GENEROUS 401(K) Match - 100% match of up to 3% and 50% match from 3 to 5%.
• Great PTO and Holiday schedule.