Field Service Technician

Primary Responsibilities

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.

Knowledge, Skills, and Qualifications

• 3+ years of industry experience is preferred.
• Strong mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
• An associate degree or higher in electronics or electrical engineering is preferred, equivalent experience will be considered.
• Strong customer service and communication skills.
• Basic knowledge of networking and computer systems.
• Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs.
• Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements).

At Visual Edge IT, we are proud to provide:

• Work-Life Balance: We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
• Career Path: We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
• Insurance Benefits: We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.
• 401K: Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

About the Role

We are a nationally renowned company with a family-owned work culture that creates an excellent work life balance. We value our employees by providing an extensive benefits package that includes medical/dental and vision coverage, 401k and health savings programs and unsurpassed growth opportunities. We are an ever-growing company that has a national footprint affording us resources that other dealers fall far short of.

Schedule

Some travel is required.

Pay

Competitive pay is offered.

Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

Equal Opportunity Employer

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.