Field Service Technician
About the role
Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA).
Provide on-site and phone support to customers, striving for first-time fix resolution.
Communicate with Technical Support on technical or procedural issues.
Implement Field Change Notices and stay current on Safety Bulletins and Service Tips.
Complete timecards, expense reports, mileage reports, and service documentation accurately and on time.
Maintain individual inventory and perform cycle counts per company policy.
Operate safely in accordance with published guidelines and customer site requirements.
Meet or exceed on-site response time requirements.
Responsibilities
- Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA).
- Provide on-site and phone support to customers, striving for first-time fix resolution.
- Communicate with Technical Support on technical or procedural issues.
- Implement Field Change Notices and stay current on Safety Bulletins and Service Tips.
- Complete timecards, expense reports, mileage reports, and service documentation accurately and on time.
- Maintain individual inventory and perform cycle counts per company policy.
- Operate safely in accordance with published guidelines and customer site requirements.
- Meet or exceed on-site response time requirements.
Requirements
- Experience (one or more): ASEET or AMEET certification (or progress toward)
- 4+ years military experience in a related technical field
- 2+ years of relevant industry experience
Skills
- Professional written and verbal communication
- Effective time management balancing technical and administrative tasks
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to follow written technical documentation to perform service tasks
- Proficiency with Microsoft Office and company software applications
- Collaborative approach with peers, customers, and leadership
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
Work Environment
Travel required with flexible schedule (weekends, evenings, holidays).
Valid driver's license required.
Must pass pre-employment drug test, background check, and motor vehicle records check.
Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally.
Standing, walking, climbing, stooping, kneeling, and crouching required.
Core Principles & Behaviors
Safety | Integrity | Respect | Teamwork | Inclusion
Own it | Act with urgency | Foster a customer-first mindset | Think big and execute | Lead by example | Drive continuous improvement | Learn and seek out development | Promote transparent & open communication
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.