Field Service Technician
About the role
Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA).
Provide on-site and phone support to customers, striving for first-time fix resolution.
Communicate with Technical Support on technical or procedural issues.
Implement Field Change Notices and stay current on Safety Bulletins and Service Tips.
Complete timecards, expense reports, mileage reports, and service documentation accurately and on time.
Maintain individual inventory and perform cycle counts per company policy.
Operate safely in accordance with published guidelines and customer site requirements.
Meet or exceed on-site response time requirements.
Responsibilities
- Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA).
- Provide on-site and phone support to customers, striving for first-time fix resolution.
- Communicate with Technical Support on technical or procedural issues.
- Implement Field Change Notices and stay current on Safety Bulletins and Service Tips.
- Complete timecards, expense reports, mileage reports, and service documentation accurately and on time.
- Maintain individual inventory and perform cycle counts per company policy.
- Operate safely in accordance with published guidelines and customer site requirements.
- Meet or exceed on-site response time requirements.
Requirements
- ASEET or AMEET certification (or progress toward)
- 4+ years military experience in a related technical field
- 2+ years of relevant industry experience
Skills
- Professional written and verbal communication
- Effective time management balancing technical and administrative tasks
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to follow written technical documentation to perform service tasks
- Proficiency with Microsoft Office and company software applications
- Collaborative approach with peers, customers, and leadership
Benefits
- Company vehicle, smartphone, laptop, and PPE provided
- 401k with Profit Sharing
- generous PTO
- Medical, Vision & Dental
- State-of-the-art Training Academy with hands-on learning
- 24/7 Technical/Factory Support and online technical libraries
- Strong work/life balance commitment
- Employer-of-choice for Veterans with technical backgrounds
Pay
Details TBD.
Schedule
Flexible schedule (weekends, evenings, holidays) with travel required.
Valid driver's license required.
Must pass pre-employment drug test, background check, and motor vehicle records check.
Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally.
Standing, walking, climbing, stooping, kneeling, and crouching required.