Field Service Technician

Key Responsibilities

• Perform maintenance, troubleshooting, repairs, and start-ups on pumps, rotating equipment, and related water treatment systems.
• Complete mechanical and light electrical diagnostics on equipment in the field.
• Congduct system start-ups, verify proper installation, and ensure all operating parameters meet specifications.
• Provide on-site technical support to customers, ensuring issues are identified quickly and resolved safely and efficiently.
• Document service activities, including reports with notes, pictures, parts used, and completed tasks.
• Communicate effectively with the Service Coordinator and internal teams regarding scheduling, updates, and job progress.
• Represent Premier Water professionally while working independently across the assigned territory.

Coordination & Communication

• (If candidate is capable, role could include aspects of service coordination)
• Communicate with customers regarding service needs, scheduling, and follow-up.
• Provide day-of support to ensure smooth service start-ups and job completion.
• Assist in coordinating with third-party resources for specialized start-ups when necessary.

Work Schedule

• Typical Hours: Monday to Friday, 8:00 AM – 5:00 PM
• After-hours calls occasionally required (non-emergency, minimal weekend work).
• Travel within FL and possibly GA and TN.
• Some initial training and onboarding will occur on-site or in-office; ongoing work is primarily field-based with administrative tasks.

Qualifications

• 3–5 years of hands-on mechanical, maintenance, or field service experience preferred.
• Strong background in pumps, rotating equipment, mechanical troubleshooting, or industrial maintenance is required.
• Experience with diesel, centrifugal, rotary, or hydraulic pumps is a plus.
• Solid understanding of maintenance practices, system start-ups, and on-site diagnostics.
• Tech-savvy with the ability to use MS Office, especially Excel, and generate service reports with photos.
• Valid driver’s license required.
• Able to lift, load, and work with standard technician equipment/tools.

Soft Skills

• Strong communication and customer service abilities.
• Ability to work independently, manage time effectively, and self-prioritize.
• Organized, dependable, and punctual.
• Comfortable interacting with customers on-site and representing the Premier Water brand.
• Problem solver with a calm, professional demeanor.

Tools, Gear & Appearance

• Company-provided tools, truck, equipment, lifts, and PPE.
• Dress Code: Branded logo shirts, work pants, and closed-toed shoes required.

Top Highlights of the Role

• Hands-on work with pumps and rotating equipment, ideal for mechanically skilled technicians.
• Mix of independent field work, maintenance, start-ups, and troubleshooting.
• Multi-state territory (FL/GA/TN) with strong organizational support and growth opportunities within company.

Additional Notes

• Candidates located within Tampa Bay and/or South Florida territory are preferred, but location flexibility is possible for the right fit.
• Strong service background is key.
• This position may be paired with a hybrid Service Coordinator/Field Tech role for candidates who can perform both functions.