Field Service Technician
TRUMPF North America · Plymouth, MI · 1 mo ago
EngineeringFull-time
Principle Duties & Responsibilities
- Support TRUMPF customers in North America as a part of the technical service group.
- Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
- Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.
- Complete basic retrofits, software installations and customer training.
- Complete paperwork on time with high quality.
- Work independently to resolve technical problems and maintain good relationship to customers.
- Provide on-call 24/7 telephone support as required, as a part of rotating on-call support.
Education & Experience
- Two-year technical degree in engineering or related field preferred, or combination of training and work experience.
- 2 or more years of experience in technical service, field service, repair or customer service required.
- Strong electrical and computer systems experience and high level of diagnostic skills.
- Previous experience with robotics, lasers, automation systems or mechatronics required.
- Experience with TRUMPF equipment considered advantageous.
Qualifications
- Must be located, or able to relocate to Plymouth, MI.
- 100% travel both domestically and internationally as required.
Skills
- Strong problem-solving and excellent organization skills.
- Ability to conduct root cause analysis, document findings and explain to both external and internal customers.
- Excellent verbal and written communication skills.
Benefits
- TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users.
- Contact HR department at 860.255.6000 or at HRgeneral@us.trumpf.com for accommodation requests.