Field Service Technician

Responsibilities

• Perform on-site installation, maintenance, and repair of equipment and systems.
• Diagnose technical issues and develop effective solutions via phone, email, and other means.
• Collaborate with customers to understand their needs and provide personalized support.
• Document all service activities, including troubleshooting steps, repairs, and recommendations.
• Provide training and guidance to customers on equipment operation and maintenance best practices.
• Communicate effectively with internal teams to escalate complex issues and coordinate resources as needed.
• Adhere to safety protocols and regulations at all times.

Requirements

• High school diploma or equivalent; technical certification or degree preferred.
• Proven experience as a field service technician or similar role.
• Strong technical aptitude and problem-solving skills.
• Proficiency in diagnosing and repairing mechanical, electrical, and electronic systems.
• Excellent communication and customer service skills.
• Able to work independently and manage time effectively.
• Valid driver's license and clean driving record.
• Willingness to travel to customer sites as needed, sometimes with minimal notice.
• Able to stand for long periods of time, walk in excess of 10,000 steps, and lift heavy equipment during service visits and customer installs.

Benefits

• Generous PTO
• Paid maternity/paternity leave
• 401k
• Health, vision, dental