Field Service Technician

About the role

As a Field Service Technician, you'll be the trusted technical expert working directly with contractors and equipment operators to install, support, and optimize cutting-edge Topcon Machine Control systems. Your “office” is the jobsite, alongside customers who rely on your expertise to keep projects moving.

Responsibilities

• Install and service Topcon Machine Control systems on: Dozers, Motor Graders, Excavators, Skid Steers, Compactors, Pavers and Curb Machines
• Troubleshoot complex hardware, software, hydraulic, and electronic systems to improve machine accuracy and performance
• Research and diagnose technical issues to identify effective solutions
• Provide pre- and post-sale technical support for customers and sales teams via: On-site visits, Phone, E-mail, Remote support tools
• Represent the company professionally at customer job sites and build long-term relationships
• Work outdoors in varied conditions: rain, heat, and cold are part of the job

Requirements

• Strong mechanical and technical aptitude
• Comfort troubleshooting electro-mechanical, hydraulic, and electronic systems
• Customer-first mindset with strong communication skills
• Quick learner who enjoys mastering new technology
• Intermediate computer skills (software navigation, diagnostics, documentation)
• Physically capable of: Climbing onto large equipment, Lifting up to 75 pounds
• Willingness to travel as needed (travel fluctuates based on business demands)
• Valid Driver’s License with a clean driving record

Qualifications

• High school diploma or trade school preferred
• Field experience or prior work with: Heavy equipment, Construction machinery, Automotive, diesel, electrical, or mechanical systems
• Experience with machine control installations is a plus, but not required
• Willingness and aptitude to learn heavy equipment operation and advanced technology

Skills

• Strong mechanical and technical aptitude
• Comfort troubleshooting electro-mechanical, hydraulic, and electronic systems
• Intermediate computer skills (software navigation, diagnostics, documentation)
• Physically capable of: Climbing onto large equipment, Lifting up to 75 pounds
• Willingness to travel as needed (travel fluctuates based on business demands)
• Valid Driver’s License with a clean driving record

Benefits

• Direct customer interaction - build relationships and become a go-to problem solver
• Cutting-edge technology in a growing construction retail environment

Pay

Paid training and mentorship - no prior machine control experience required

Schedule

Travel-focused role with variety, typically home on weekends

Growth & Career Development

• Ongoing technical training
• Exposure to advanced construction technology
• Opportunities to advance into senior technician, trainer, or sales engineering roles
• A respected position within a growing construction retail organization