Field Service Technician

About the role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. This role is for individuals who strive for excellence in operational, maintenance, and networking support.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• High School Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel with a valid driver's license and acceptable driving record.
• The capability to work in a 24/7 environment, perform shift work, and participate in on-call rotations.
• To obtain necessary security and/or other clearances required by customers to enter their premises.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

This role is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Skills

Basic technical skills, problem-solving abilities, and customer service orientation are essential.

Benefits

Eligible for a transportation allowance.

Pay

The anticipated base salary range for this role is $21.50-30.74 per hour.

Schedule

Shift work and on-call rotations are part of the job responsibilities.