Field Service Technician

Robotics and Digital Solutions (RDS) Division of The Hillman Group is seeking a Field Service Technician to support kiosks in the Camden and Cherry Hill, NJ areas. This role involves servicing key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and third-party machines (Eco-ATM, Pokémon). The territory includes 70+ kiosks, with a 40-hour workweek.

Pay

Hourly rate ranging from $23 to $25, based on experience. Company car provided, along with cell-phone reimbursement and a corporate gas card for business miles.

Benefits

• Health, dental, life, short-term, and long-term disability insurance
• 401k plan
• Wellness program
• Employee Stock Purchase Plan
• Paid vacation, sick days, and floating holidays

Responsibilities

• Restock and perform routine service on kiosks as needed (based on demand or schedule)
• Perform on-call repairs or adjustments when machines go out of order
• Install new kiosks or swap older machines in the local area
• Monitor machines daily for issues and resolve connectivity or power problems with stores
• Track inventory for restocking machines
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships
• Participate in safety and health programs, including reporting hazards and wearing required PPE

Requirements

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred)
• Prior experience in retail merchandising, field operations, or customer service (preferred)
• 1-3 years of experience in a similar role (preferred)
• Experience with tools and troubleshooting mechanical problems
• Ability to read, write, and speak fluent English, including technical terminology
• Valid driver’s license with an excellent driving record (clean record mandatory)
• Reliable transportation with automobile insurance (mileage reimbursement provided)
• Reliable cell phone (reimbursed)

Skills

• Computer literacy (Microsoft Word, Excel, Outlook)
• Professional representation of Hillman at all times
• Ability to work weekends when required

Work Environment and Physical Demands

• Varies by location/store setup; may involve cramped quarters, dust, fumes, or odors
• Daily travel required, with potential for up to 200 miles driven per day
• Hand/eye coordination and functional vision/hearing required
• Medium physical demand: lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.