Field Service Technician

Job Summary

Full Time Field Service Technician – Fort Worth, TX. Robotics and Digital Solutions (RDS) Division of The Hillman Group has two openings for a Full Time Field Service Technician in the Fort Worth area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). The territory consists of 70+ kiosks and number of hours per week is around 40.

Essential Job Functions

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech's possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical "jargon".

Competencies – Knowledge, Skills, and Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Work Environment: Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands: Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

Benefits

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Pay

This role is based on experience, usually paying $22-24 an hour. Car Allowance will be provided along with cell-phone reimbursement and a corporate gas card for business miles.