Field Service Technician

Responsibilities

• Assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of material handler equipment.
• Understand and educate on equipment designs, specifications and equipment requirements.
• Document work and prepare field service reports.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Effectively provide engineering with field performance data and recommended improvements.
• Act as a Fuchs Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Review reported failures and assist Warranty Administrator with claim evaluation.
• Support the Help Desk Technician.
• Aid in the display and simulation of equipment and technical presentation.
• Assist with the development and presentation of training materials.

Requirements

• High school graduate or GED equivalent.
• 2 years’ experience working knowledge of Electronics, Hydraulics, Engines and Electrical Troubleshooting.
• Passport for international travel (ability to obtain if not currently in possession of one).

Qualifications

• Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
• Able to work independently and use available resources to complete tasks with minimal supervision.
• Must interact well with others in a diverse environment and be a team player.
• Must be dependable and punctual.
• Good computer experience required, including working knowledge of Microsoft Outlook and Word.

Benefits

• Competitive salaries.
• Team Member bonus.
• Private healthcare.
• Paid holidays.
• 401k.
• Lifetime life assurance.
• LinkedIn Learning.

Pay

Competitive salaries.

Schedule

Ability to travel up to 75%.