Field Service Technician

Responsibilities

• Assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of material handler equipment.
• Understand and educate on equipment designs, specifications and equipment requirements.
• Document work and prepare field service reports.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Effectively provide engineering with field performance data and recommended improvements.
• Act as a Fuchs Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Review reported failures and assist Warranty Administrator with claim evaluation.
• Support the Help Desk Technician.
• Aid in the display and simulation of equipment and technical presentation.
• Assist Training Coordinator with the development and presentation of training materials.

Qualifications

• High school graduate or GED equivalent.
• 2 years’ experience working knowledge of Electronics, Hydraulics, Engines and Electrical Troubleshooting.
• Passport for international travel (ability to obtain if not currently in possession of one).

Preferred Qualifications

• Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Able and willing to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
• Able to work independently and use available resources to complete tasks with minimal supervision.
• Must interact well with others in a diverse environment and be a team player.
• Must be dependable and punctual.
• Good computer experience required, including working knowledge of Microsoft Outlook and Word.

Benefits

• Competitive salaries.
• Team Member bonus.
• Private healthcare.
• Paid holidays.
• 401k.
• Life assurance.
• LinkedIn Learning.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.

Skills

Details on required skills are not specified in the job description.

Company Overview

Fuchs Material Handling Systems provides a complete range of Material handling equipment to customers around the world. With over 125 years in the material handling industry we understand your business and are dedicated to offering cost-effective solutions for the long term. Our equipment is designed and purpose built for use in the scrap, material handling, and recycling industries.