Field Service Technician

Responsibilities

• Assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of material handler equipment.
• Understand and educate on equipment designs, specifications and equipment requirements.
• Document work and prepare field service reports.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Effectively provide engineering with field performance data and recommended improvements.
• Act as a Fuchs Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Review reported failures and assist Warranty Administrator with claim evaluation.
• Support the Help Desk Technician.
• Aid in the display and simulation of equipment and technical presentation.
• Assist with the development and presentation of training materials.

Qualifications

• High school graduate or GED equivalent.
• 2 years’ experience working knowledge of Electronics, Hydraulics, Engines and Electrical Troubleshooting.
• Passport for international travel (ability to obtain if not currently in possession of one).

Preferred Qualifications

• Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Able and willing to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
• Able to work independently and use available resources to complete tasks with minimal supervision.
• Must interact well with others in a diverse environment and be a team player.
• Must be dependable and punctual.
• Good computer experience required, including working knowledge of Microsoft Outlook and Word.

Benefits

• Competitive salaries.
• Team Member bonus.
• Private healthcare.
• Paid holidays.
• 401k.
• Life assurance.
• LinkedIn Learning.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Skills

Details on required skills are not specified in the job posting.

Company Information

We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!

The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

We offer competitive salaries, Team Member bonus, private healthcare, paid holidays, 401k, life assurance, LinkedIn Learning. For more information on why Terex is a great place to work click on the link!

To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.