Field Service Technician

About the role

A large healthcare organization is creating a new IT Field Support Team dedicated to supporting clinic locations throughout the Jackson area. This is a great opportunity for someone who enjoys hands-on IT support, customer service, problem-solving, and working directly with end users.

Responsibilities

• Escalated IT Support: Handle hardware and software issues escalated from the Help Desk.
• Troubleshoot and resolve desktop, laptop, printer, and application issues.
• Provide onsite support to clinic staff.
• Project Work: Hardware deployments and upgrades, new clinic technology setups, computer replacements and refreshes, equipment moves and installations, other IT infrastructure and desktop support projects.
• Rounding (Proactive Customer Support): Regularly visit clinics to identify and resolve issues before they become bigger problems.

Requirements

• Top Requirements: Hardware & Software Support Experience, Previous Experience Troubleshooting desktops and laptops, Installing and configuring equipment, Supporting software applications, Resolving end-user technical issues.
• Strong Customer Service Skills: Enjoy helping people, Communicates well with non-technical users, Patient and professional, Builds positive relationships with doctors, nurses, and clinic staff.
• Coachable & Eager to Learn: Follows directions well, Takes initiative, Wants to grow technically, Works well on a team.

Benefits

Includes Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Benefits

The pay range for this position is $14.00 - $22.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Work Environment

Fast-paced healthcare environment, Supporting outpatient clinics and medical facilities, High volume of devices and support requests, May occasionally need to enter patient rooms when assisting staff, May occasionally need to enter operating rooms if support is required, Significant walking and onsite support throughout clinic locations.

Why People Like This Opportunity

Incredible Experience: Gain exposure to a wide variety of technologies, devices, and support scenarios, Work in a complex IT environment supporting healthcare operations, Develop troubleshooting skills across many different systems and technologies, Career Growth: Large IT organization with teams focused on infrastructure, applications, project management, help desk, leadership, and more, Strong opportunities for advancement into specialized IT teams, Ongoing training, coaching, mentorship, and project exposure, Community Impact: Your work directly supports doctors, nurses, and healthcare staff who provide care to patients every day.

Interview Process

• G3 Screening,
• In-Person Interview.

Important Background Check Information

Mississippi requires a fingerprint Background check for anyone working in a hospital environment. This check reviews criminal history from any state and may identify charges from throughout a person's lifetime. Having something appear on the report does not automatically disqualify a candidate, but documentation may be required depending on the circumstances.

Application Deadline

This position is anticipated to close on Jul 26, 2026.