Field Service Technician

Location: Long Beach, CA

About the role

As part of the UST team and broader Tech24 network, the Foodservice (Hot-Side) Technician is responsible for diagnosing, maintaining, and repairing commercial cooking equipment at customer locations. This role requires strong troubleshooting ability, mechanical aptitude, and a commitment to delivering excellent customer service. Technicians work independently in the field, ensuring kitchen equipment operates safely and efficiently to minimize downtime and support business continuity.

Responsibilities

• Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, mixers, dishwasher, flattops, combi-ovens, hot cases, etc.)
• Perform preventative maintenance to ensure safe efficient equipment operations
• Test components and verify proper operation after repairs
• Accurately document service calls, parts used, labor hours, and customer interactions in company system
• Clearly communicate repair status, recommendations, and timelines to customers
• Manage truck inventory to ensure proper parts and tools are stocked
• Respond to service calls in a timely and professional manner
• Represent the company with professionalism while delivering high-quality customer service
• Follow all safety regulations and company policies
• Participate in ongoing technical training and professional development opportunities
• Participate in on-call rotation as assigned

Requirements

• 3-5+ years of experience with the ability to diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, mixers, dishwasher, flattops, combi-ovens, hot cases, etc.)
• Valid driver’s license with a clean driving record required
• Strong gas and/or electric troubleshooting experience
• Solid understanding of mechanical systems and electrical components
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Ability to lift up to 50+ lbs. and work in varying indoor/outdoor conditions
• Ability to climb ladders, work from heights, and crawl in tight quarters
• Own industry standard hand tools
• Willingness to participate in an on-call rotation as needed

Benefits

• Weekly pay
• Company vehicle, gas card, uniforms, and phone provided
• Generous paid time off, paid holidays, and your birthday off
• Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-paid long-term disability and basic life insurance
• 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – free, confidential counseling and support for you and your family, including financial and legal resources
• Comprehensive training opportunities through manufacturer certified programs, company training, or a blend of both

Pay

The advertised pay range for this position is $30-$40 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced expertise in commercial hot-side equipment may be considered toward the higher end of the range.