Field Service Technician

About the role

Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product problems. The Level I Field Service Technician has a good understanding of day-to-day responsibilities and can apply prior experience to more complicated tasks while working under limited supervision. Employees generally follow established processes and procedures.

This is a 3-month contract-to-hire position located in Orlando, FL.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment according to Canon standards and specifications.
• Develop working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostic capabilities.
• Meet customer needs by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
• Properly maintain all technical information, Field Service Reports (FSRs), expense reports, and assigned Canon property.
• Maintain technical information and assigned Canon property and provide direction to less-senior technicians.
• Provide solutions for escalated technical and/or customer service-related issues across requested territories.

Requirements

• High School Diploma, GED, or equivalent experience required.
• 1–2 years of related experience required.
• Associate degree in Electronics or Electrical Engineering from an accredited college or technical school, or equivalent experience.
• Basic understanding of internet/network environments.
• Successful completion of the 120-day introductory period.
• Successful completion of the PDIF New Hire Class.
• Some travel is required.
• Must possess a valid driver’s license and have an acceptable driving record.
• Must take all necessary steps to obtain any security and/or customer-required clearances needed to enter customer premises.
• Must be able to work in a 24x7 environment.
• Must be willing to perform shift work.
• Must participate in on-call rotations.
• Must be able to lift up to 50 lbs.
• Must be engaged in mobile activity for more than 50% of the workday, including walking, standing, stooping, and kneeling.

Ideal Candidate Profile

The ideal candidate will have 1–2 years of field service, equipment repair, electronics, electrical, printer/copier, or related technical experience, along with basic mechanical, software, networking, and troubleshooting skills. A valid driver’s license, willingness to travel, and ability to work in a physically active environment are important for this role.