Field Service Technician

Responsibilities

Aids in and performs on-site installations, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.

Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.

Locates cable and fiber in response to customer requests and/or construction needs.

Pole climbing and operating construction equipment is required.

Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.

Keeps orderly log of all locate requests in our exchange area.

Performs cable fault acceptance tests on newly constructed facilities.

Aids in and provides troubleshooting support techniques and corrections.

Responds to “trouble” dispatches.

Aids in and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).

Provides excellent customer service.

Proactively educates and sells TDS products and services to customers.

Gains working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Requirements

Maintain a valid driver's license.

Follow TDS attendance guidelines to meet business needs.

Successfully complete customer-specific requirements, which may include a background check.

Available for on-call/standby responsibilities and occasional travel.

Willing to work overtime as needed.

Pass all components of the Safety Course curriculum.

Maintain DOT requirements related to operating vehicles with a combined GVRW of >10,000 lbs.

A+ certification and computer networking experience.

Gain understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.

Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.

Independent decision-making and multi-tasking abilities.

Effective verbal and written communication skills for interactions with internal and external customers.

Organizational skills.

Ability to operate vehicles with manual transmissions.