Field Service Technician

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

About the role

As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks.

This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also demonstrate TDS products and seek sales opportunities while educating the customer. Products and services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non-regulated CPE.

Due to in-field support and on-call requirements, you must reside within a 60-minute driving distance from the Happy Jack, AZ warehouse located at: 2407 Blue Ridge Dr - Happy Jack, AZ 86024. This position is eligible for a $2,000 sign-on bonus (payout terms apply). You will cover multiple service areas in our Arizona market, with frequent overnight travel to other TDS service areas required.

Responsibilities

• Assist with and perform on-site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment, general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products and services for new and existing customers.
• Identify the location of defective cable using various test equipment and repair buried, aerial, underground, and/or customer cable.
• Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
• Locate, identify, and mark company underground and buried facilities to prevent damage.
• Maintain an orderly log of all locate requests in our exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Requirements

• Must have and maintain a valid driver’s license.
• Must follow TDS attendance guidelines to meet business needs, including obligations to customers.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check.
• Must be available for on-call/standby responsibilities and occasional travel.
• Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements for operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Ability to operate vehicles with manual transmissions.

Qualifications

• A+ certification and computer networking experience.
• Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops to support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communication skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi-task.

If you meet the required qualifications but are unsure if your experience aligns with other qualifications, we encourage you to apply. Research shows many candidates hesitate to apply unless they meet 100% of qualifications, even when they possess the skills needed to succeed.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) plan
• Generous vacation and paid sick leave
• Seven paid national holidays and one floating holiday
• Paid parental leave (6 weeks after 12 months of employment)
• Adoption and surrogacy assistance
• Employee assistance and wellness programs

Associates working 30 or more hours per week additionally have access to:

• Short-term and long-term disability
• TDS service discounts
• Education assistance
• Paid volunteer time

All associates may participate in Associate Resource Groups designed to encourage community and professional development.

Pay

The pay range for this position is $22.62/hour to $33.94/hour. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.