Field Service Technician

About the role

TDS Telecom is seeking a Field Service Technician to join our team. This position involves on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment. You will interact directly with customers, provide exceptional customer service, and sell TDS services and products.

Responsibilities

• Assists with and performs on-site installations, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and network equipment.
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies, and marks company underground and buried facilities to prevent damage.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections.
• Responds to “trouble” dispatches.
• Aids in enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service.
• Proactively educates and sells TDS products and services to customers.
• Gains working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Requirements

• Maintain a valid driver's license.
• Follow TDS attendance guidelines to meet business needs.
• Successfully complete customer-specific requirements, including a background check.
• Be available for on-call/standby responsibilities and occasional travel.
• Work overtime as needed.
• Pass all components of the Safety Course curriculum.
• Have and gain an understanding of telecommunication products and services.
• Gain practical knowledge/experience with computer applications.
• Operate vehicles with manual transmissions.

Qualifications

• Associates scheduled to work 20 or more hours per week have access to: Medical Coverage, Dental Coverage, Vision Coverage, Life Insurance, 401(k) Plan, Generous Vacation & Paid Sick Leave, Seven Paid National Holidays & One Floating Holiday, Paid Parental Leave (6 weeks after 12 months of employment), Adoption & Surrogacy Assistance, Employee Assistance & Wellness Programs.
• All associates have the opportunity to participate in Associate Resource Groups.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time