Field Service Technician

Responsibilities

Aids in and performs on-site installations, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.

Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.

Locates cable and fiber in response to customer requests and/or construction needs.

Pole climbing and operating construction equipment is required.

Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.

Keeps orderly log of all locate requests in our exchange area.

Performs cable fault acceptance tests on newly constructed facilities.

Aids in and provides troubleshooting support techniques and corrections.

Responds to “trouble” dispatches.

Aids in and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).

Provides excellent customer service.

Proactively educates and sells TDS products and services to customers.

Gains working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

• Maintain a valid driver's license.
• Follow TDS attendance guidelines.
• Successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Be available for on-call/standby responsibilities and occasional travel.
• Work overtime as needed.
• Pass all components of the Safety Course curriculum.
• Maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• A+ certification and computer networking experience.
• Gain understanding of telecommunication products and services.
• Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Operate vehicles with manual transmissions.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time