Field Service Technician

About the role

We’re hiring a Field Service Technician to join our Service team in St. Louis. You’ll manage technical support across a geographical area, perform preventative and pro-active service, and be the first line of support ensuring our customers get the level of service they expect from SumnerOne.

Core Responsibilities

• Manage technical support for accounts within your service area
• Perform preventative maintenance and pro-active service calls
• Troubleshoot equipment issues and prepare repair estimates
• Maintain organized car stock, service manuals, and service bulletins
• Keep all service information current on laptop and dispatch system
• Promote and explain service agreements to customers
• Communicate customer problems and equipment requirements to Field Service Manager and Sales
• Complete paperwork, warranty processing, and parts tracking in a timely manner
• Perform ongoing product training and complete scheduled courses

Day-to-Day Expectations

• Carry tools and equipment up to 50 lbs consistently, rotate equipment up to 100 lbs
• Drive 100+ miles daily within your service area
• Kneel and squat for extended periods during service calls
• Maintain professional appearance and vehicle cleanliness
• Ask customers if they need additional help before leaving
• Stay current on SumnerOne products and services
• Suggest product and service improvements to customers
• Contribute ideas to the service team on how we can improve operations

Who We’re Looking For

You have solid mechanical and troubleshooting skills with a problem-solving mindset. You may be coming in with field service experience, or you may be entry-level with strong technical aptitude and eagerness to learn. Either way, you’re reliable, organized, and ready to build expertise with a team that invests in your growth.

Core Requirements

• Valid U.S. citizenship and legal right to work
• Valid driver’s license and clean driving record
• Ability to obtain insurance as a company driver
• High school diploma (Associate’s or Bachelor’s degree preferred)
• Strong mechanical and electrical aptitude
• Problem-solving mindset—you think logically and don’t give up easily
• PC and networking knowledge; comfortable with Windows, Mac, and common office software (Excel, Word, Outlook, etc.)
• Reliable transportation and ability to drive 100+ miles daily

Technical Competencies

• Troubleshoot and diagnose electronic/mechanical equipment problems
• Understand network connectivity and how it relates to product performance
• Learn and retain technical product knowledge quickly
• Work with hand tools and diagnostic equipment
• Technical Competencies: Troubleshoot and diagnose electronic/mechanical equipment problems
• Understand network connectivity and how it relates to product performance
• Learn and retain technical product knowledge quickly
• Work with hand tools and diagnostic equipment

Professional Competencies

• Strong communication skills (written and verbal)
• Customer-focused approach; you ask questions and listen before jumping to solutions
• Organized and detail-oriented; you track parts, paperwork, and schedules
• Dependable, disciplined, and accountable for your time and quality
• Adaptable; you roll with changes and different customer personalities
• Team player who communicates daily with dispatch and colleagues
• Professional appearance and demeanor; you represent the company well

Nice-to-Have

• Previous field service or customer service experience
• Familiarity with office equipment or related technology
• Certification in relevant technical areas