Field Service Technician

About the role

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents.

Responsibilities

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management/Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Proper use of company funds and assets in the execution of the job.
• Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
• Ability to operate forklift truck, crane, and reach truck on a regular basis.
• Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
• Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
• Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
• Pursues new accounts, qualifies whether services are warranty or billable.
• Recommends and implements improvements in the work process.
• Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.

Requirements

• High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
• Forklift Training Certification or ability to obtain.

Skills

• Usage of standard shop tools.
• Good understanding of basic electricity/electronics.
• Able to read, analyze and interpret common technical manuals.
• Excellent communication and customer satisfaction skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Able to train new personnel and provide technical assistance where needed.
• Able to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
• Able to define problems and draw valid conclusions on the work that needs to be performed.
• Critical thinking and troubleshooting skills.
• Able to work with minimal supervision.
• Able to manage multiple projects and plan special projects.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications

• Ability of work with minimal supervision.
• Able to manage multiple projects and plan special projects.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

Stryten Energy offers a strong benefit package that includes:

• Competitive based salary
• Medical, prescription, dental and vision plans
• Short-term, long term disability and employee life
• 401(k) plan with Company Match
• Paid Time Off
• Paid Holidays

Pay

Competitive based salary

Schedule

Home-based and requires travel to customer sites in the Kansas City, MO area per business needs.

Skills

• Usage of standard shop tools.
• Good understanding of basic electricity/electronics.
• Able to read, analyze and interpret common technical manuals.
• Excellent communication and customer satisfaction skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Able to train new personnel and provide technical assistance where needed.
• Able to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
• Able to define problems and draw valid conclusions on the work that needs to be performed.
• Critical thinking and troubleshooting skills.
• Able to work with minimal supervision.
• Able to manage multiple projects and plan special projects.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications

• Ability of work with minimal supervision.
• Able to manage multiple projects and plan special projects.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.