Field Service Technician

About the role

We are seeking a detail-oriented Field Service Dispatcher I to handle initial and intra-day scheduling in a fast-paced environment. The ideal candidate will thrive under pressure and ensure efficient coordination of field service operations.

Responsibilities

• Manage a high volume of phone calls, emails, and internal messages.
• Execute tasks assigned by the Division Manager and Project/Service Managers accurately and on time.
• Initiate and create work orders for field service technicians.
• Review candidates and conduct phone interviews.
• Dispatch service employees to projects as needed.
• Ensure all trip assignments are covered daily.
• Debrief technicians at the end of their calls.
• Review completed work orders with technicians for accuracy before invoicing.
• Maintain knowledge of the assigned market to provide optimal directions for technicians.
• Identify opportunities for team improvement and present ideas to supervisors.
• Interact with customers to ensure high satisfaction levels.
• Ensure administrative processes comply with organizational requirements.
• Assist with billing and filing as needed.
• Provide administrative support for project planning, coordination, and documentation.
• Deliver basic status reports to managers and respond to service requests from internal and external customers.

Requirements

• Strong detail-oriented mindset and organizational skills.
• Ability to maintain composure in high-pressure situations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Windows and Excel.
• Strong analytical and data entry skills.
• Pleasant telephone manner and professional demeanor.
• Proven dependability and strong work ethic.
• Experience in scheduling and routing is a plus.
• Must be available to work flexible hours, including weekends and holidays, with potential for extended workdays.

Schedule

This is a temporary role from August 24, 2026, to October 30, 2026. Priority will be given to the following technicians if available: Kenneth Javier and Matthew Oriol. If neither is available, Benjamin Guiang may be considered.