Field Service Technician

About the role

We are seeking a detail-oriented Field Service Dispatcher I to handle initial and intra-day scheduling in a fast-paced environment. The ideal candidate thrives under pressure and is committed to ensuring timely and accurate execution of field service operations.

Responsibilities

• Manage a high volume of phone calls, emails, and internal messages.
• Initiate and create work orders for field service technicians.
• Review candidates and conduct phone interviews.
• Dispatch service employees to projects, ensuring all trip assignments are covered daily.
• Debrief technicians at the end of their calls and review completed work orders for accuracy prior to invoicing.
• Maintain knowledge of the assigned market to provide optimal directions for technicians.
• Identify opportunities for team improvement and present ideas to supervisors.
• Interact with customers to ensure high satisfaction levels.
• Execute tasks assigned by the Division Manager and Project/Service Managers accurately and promptly.
• Ensure administrative processes comply with organizational requirements.
• Assist with billing, filing, and maintaining project files/documents as needed.
• Provide administrative support for project planning and coordination.
• Deliver basic status reports to management and respond to service requests from internal and external customers.

Requirements

• Strong detail-oriented mindset and organizational skills.
• Ability to maintain composure in stressful, high-pressure situations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Windows and Excel.
• Strong analytical and data entry skills.
• Pleasant telephone manner and professional demeanor.
• Proven dependability and strong work ethic.
• Experience in scheduling and routing is a plus.

Schedule

Flexible hours, including potential weekends and holidays. Workdays may exceed normal hours as needed.

Additional Notes

This role is specifically to support the hiring of two previously employed technicians, Kenneth Javier and Matthew Oriol, for the Atlas project from August 24, 2026, to October 30, 2026. If either technician is unavailable, the position may be offered to Benjamin Guiang.