Field Service Technician

Position Summary

The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory.

Responsibilities

• Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
• Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
• Conduct equipment installations, removals, and after-hours service calls as needed
• Ensure account retention within the assigned core business territory
• Identify and recommend additional ancillary products and services based on customer needs
• Document service results and chemical inventory using handheld devices and route history documentation
• Replenish and maintain assigned inventory
• Assist with district and inter-district coverage when required
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
• Complete all required documentation, reports, and administrative tasks accurately and on time
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.)

Requirements

• A high school diploma or GED
• Background in customer service and/or sales
• Prior experience in mechanical repair (strongly preferred)
• Proven ability to sell value-added products and services
• Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
• Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong customer service orientation with a solution-focused mindset
• Ability to operate company vehicles in compliance with fleet policy
• Consistently lift up to 60 lbs

Benefits and Perks

• Competitive compensation based on sales retention and service metrics
• An excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance