Field Service Technician

Job Summary

The Field Service Technician is responsible for providing professional in-field support by performing health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and repairs of pump solutions equipment. This is a customer facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence.

Principal Duties And Responsibilities

• Travel to customer sites to perform health evaluations, installation & startup services, product training, warranty support, periodic maintenance, and in-field repairs of pump solutions equipment.
• Prepare written reports, including detailed summary of services performed, recommendation follow-up activities, and any opportunities identified (ie: equipment requiring maintenance or repair, lack of spares for critical equipment, etc.).
• Read assembly specifications, such as charts, blueprints, schematic diagrams, and engineering specifications to troubleshoot, test, and repair equipment at customer sites.
• Offer the customer opportunities to improve equipment performance, including suggestions for replacement pumps, spare parts, and master service agreements.
• Ensure repaired products meet technical specifications and perform diagnostic tests to confirm proper functionality of repaired equipment.
• Operate forklifts, overhead cranes, and other machinery.
• Drive service center truck when necessary and if available. (May require a DOT medical examination.)
• Supervise, advise, and train customer’s service personnel on correct installation, commissioning, and maintenance of pump solutions equipment.
• Travel up to 50% of the time to customer sites or service centers, sometimes this will require traveling on short notice, for extended periods to meet customer or organization needs. Occasional travel for up to 3 weeks duration and weekends or holidays may be required. Responsible for making arrangements for travel and allocating all associated expenses.
• Respond to customer questions regarding operation and malfunction of pump solutions equipment, provide telephone support for start-up or troubleshooting when necessary.
• Advise Product Management of Voice of the Customer (VOC) and/or recurring component failures.
• Maintain an unwavering commitment to safety policies and procedures.
• Maintain work area in a clean, safe, and orderly manner.
• Perform all tasks in accordance with business conduct guidelines.

Knowledge, Skills & Abilities

• Must be very mechanically inclined.
• Must bring own set of hand tools.
• Specialty tools will be provided.
• Computer skills including experience with Microsoft Office Suite & SAP preferred.
• Excellent customer service skills and experience working directly with customers.
• Strong analytical reasoning and problem-solving skills.
• Able to read and interpret maintenance and repair manuals and manufacturing drawings.
• Strong organizational skills with the ability to follow processes and procedures.
• Able to work independently and as a member of a team.
• Effective communication skills required to effectively interact with internal and external customers.

Education And Experience

• A high school diploma and 5 years of hands-on experience as a service technician working on industrial equipment (highly preferred).
• OR, a 2-year Technical Degree and 3 years of hands-on experience as a service technician working on industrial equipment.
• A valid driver’s license is required.
• Experience with repair and maintenance of industrial pumps or manufacturing equipment required.
• Overhead crane and rigging experience required.
• Forklift experience required.
• Safety certification(s) is an advantage.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

SPX FLOW is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.