Field Service Technician

Primary Role

The Service Technician is responsible for the installation, troubleshooting and maintenance of electronic communication systems. They are responsible for ensuring minimum downtime and maximum performance, communicating system performance to the customer, and handling on-call duties.

Responsibilities

• Responds to customer's service-related issues promptly
• Tests and documents readings for customer's systems
• Updates customer files
• Troubleshoots and repairs electronic components
• Trains and instructs the customer on the proper use of the equipment
• Handles on-call duties
• Assists with preventive maintenance of customer equipment
• Accurately tracks on time sheets, service/installation tickets and inventory items

Qualifications

• A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable
• A working knowledge of communications systems is required
• Experience with VoIP, data networks, CCTV, and sound systems preferred
• Strong troubleshooting skills required

Education Requirements

• Minimum: High school graduate
• Must be able to read and write at Basic English proficiency
• Must be able to compute basic math functions without difficulty
• Has solid grasp of basic electronics/electrical theory
• Formal instruction is preferred
• Proficient with PC and has proven aptitude in simple engineering and construction

Additional Skills and Abilities

• Excellent written and verbal communication skills
• Responsible, self-motivated, self-starter, personable and well-organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills; ability to work with diverse groups
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date
• Effective handling of stressful situations
• Reading and effectively interpreting general business documentation
• Valid and current driver’s license
• Able to use ladders and aerial work platforms

Physical, Mental and Environmental Requirements

• Employees are required to stand, walk, climb, sit and use hands and fingers
• Some light lifting of objects up to 50 lbs. is required
• Reaching, grasping and carrying activities are also required
• The noise level in the work environment is usually moderate
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations