Field Service Technician

Essential Duties and Responsibilities

• Travel to customer sites to perform onsite installation, configuration, inspections, preventative maintenance, upgrades, testing and troubleshooting of sign systems located at C-Stores, interstates and local roads
• Able to work and troubleshoot independently, as well as manage a parts inventory
• Collaborate with customers, internal support teams and engineering
• Write routine trip reports, test result reports, and customer correspondence
• Communicate frequently and effectively with both internal and external customers
• Provide on-site and remote technical support to customers, ensuring timely issue resolution and high customer satisfaction
• Facilitate on-site or remote training sessions

Qualifications

• Team oriented, able to work well with coworkers
• Excellent customer interfacing and communication skills
• Minimum of two-year’s experience in basic electronics; Associate’s or Bachelor’s degree preferred
• Experience in the use of multi meters measuring AC and DC voltage
• Able to read and understand schematics and wiring diagrams
• Proficient with MS Office
• Basic IP network troubleshooting experience
• Basic Linux/Unix command line experience is a plus
• Read and interpret technical diagrams, schematics, and blueprints for installation and repair work
• Availability to travel up to 80% to customer sites; able to travel on short notice. IRS reimbursement rate for personal vehicle use. Drive to worksites up to 500 miles from home base. Air travel occasionally required
• Able to lift/move up to 50 pounds
• Able to perform in cold, noisy, stressful environments
• Able to work from an aerial lift at heights up to 200 feet
• Must possess a valid driver’s license

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan 401k
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Development