Field Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus. Headquartered in Omaha, NE, they serve businesses nationwide, including financial, manufacturing, transportation, and healthcare industries.

About the role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in various industries such as banking, education, logistics, manufacturing, medical, retail, and others. Key responsibilities include installing, troubleshooting, diagnosing, and repairing a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Aids other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Captures updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Sets up required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge of new technology and hardware product developments.

Skills

• Ability to diagnose equipment operational errors and product failures.
• Problem-solving, analytical thinking, and attention to detail.
• Good verbal communication skills for interaction with customers.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Qualifications

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Benefits

• Company car available for personal use.
• Paid Training.
• Generous benefits package including copay medical plan option, HSA medical plans with employer contributions, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match.
• Discounted health insurance premiums through wellness program.
• Tuition reimbursement up to $5,250.
• Access to LinkedIn Learning subscription or certification programs to develop skills and advance career.

Company Information

• We are an equal opportunity employer.
• Drug & Alcohol Use Policy.