Field Service Technician

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus. Headquartered in Omaha, NE, they serve businesses nationwide, including financial, manufacturing, transportation, and healthcare industries.

About the role

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in various industries such as banking, education, logistics, manufacturing, medical, retail, and others. Key responsibilities include installing, troubleshooting, diagnosing, and repairing a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Aids other territories and technicians as needed, which may include travel to other metropolitan areas.
• Takes ownership of meeting customers' business needs.
• Captures updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Sets up required paperwork in a timely, efficient, and complete manner.
• Might be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge of new technology and hardware product developments.

Skills

• Ability to diagnose equipment operational errors and product failures.
• Problem-solving, analytical thinking, and attention to detail.
• Good verbal communication skills for interaction with customers.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Qualifications

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Benefits

• Paid Training
• Generous benefits package including a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match.
• Discounted health insurance premiums through our wellness program.
• Tuition reimbursement up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs to develop skills and advance career.

Pay

Compensation details are not specified in the job posting.

Schedule

Work schedule details are not specified in the job posting.

Benefits

• Medical plan options with copay and HSA medical plans with employer contributions.
• Dental and vision coverage.
• Life insurance.
• Short- and long-term disability coverage.
• 401K savings plan with a generous company match.
• Discounted health insurance premiums through wellness program.
• Tuition reimbursement up to $5,250.
• Company-paid LinkedIn Learning subscription or certification programs.

We are an equal opportunity employer. Applicants who have disabilities may request accommodations in order to complete the selection process by contacting our People Department.