Field Service Technician

About the role

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Captures and coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Sets and submits required paperwork in a timely, efficient, and complete manner.
• Might be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.

Qualifications

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Skills

• Ability to diagnose equipment operational errors and product failures.
• Must be able to problem solve, think analytically and be attentive to detail.
• Good verbal communication skills for interaction with customers.

Benefits

• Company car that is available for personal use.
• Paid Training.
• Generous benefits package including a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• 401K savings plan with a generous company match.
• Wellness program to improve your health and earn a discount on your health insurance premiums.
• Tuition Reimbursement Plan which covers up to $5,250.
• Utilizes company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

Pay

Compensation is commensurate with experience.

Schedule

Regular overnight travel 5-10%.