Field Service Technician

About the role

Sandvik Mining is seeking a Field Service Technician for the Fairbanks, AK market. Ideal candidates will have a strong mechanical or electrical background and diagnostic skills.

Responsibilities

• Troubleshoot, repair, and maintain mechanical and/or electrical aspects of underground mining equipment and components at high-profile mining sites.
• Commission and train on new equipment at customer sites with minimal supervision.
• Inspect equipment for proper performance and determine faults and malfunctions.
• Adjust equipment and repair/replace defective parts/components/systems according to scopes of work.
• Test repaired equipment to ensure proper operational performance.
• Complete accurate time records, technical reports, failure reports, and parts lists.
• Participate in continuous improvement initiatives.
• Stay current with industry, customer, product developments, and technical best practices.

Customer Service

• Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction.
• Stay current and compliant with all Sandvik, customer, state, and federal regulatory safety policies.
• Ensure customer satisfaction within the area of primary responsibility.

Requirements

• Technical certification or diploma in mechanical or electrical fields with a minimum of 7 years industry-related experience.
• Diesel and high voltage electrical experience is advantageous.
• Team player with excellent communication and active listening skills.
• Flexible and self-motivated with a drive to achieve customer satisfaction.

Qualifications

• Safety champion capable of working alone and stopping work if required.
• Excellent troubleshooting ability with strong diagnostic and problem-solving skills.
• Strong written and oral communication skills.
• Strong interpersonal skills with a customer service-based personality.
• Knowledge of hydraulics, pneumatics, and electrical systems.
• Possess the ability to read blueprints and interpret equipment schematics.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental, and disability insurance, and a 401(k) retirement savings plan. Additional benefits include opportunities for professional competence development and training, as well as career advancement opportunities.

How to Apply

For immediate consideration, please apply online at www.sandvik.com/career to the Field Service Technician position, Job ID#R0090012.