Field Service Technician

Responsibilities

• Customer Service – Perform tests on equipment and machinery. Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
• Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.

Requirements

• Must be within local traveling distance range. No on/off cycle work will be provided
• Must be 21 years of age and have a valid driver's license with a clean driving record
• High school diploma or GED
• Must pass a pre-employment criminal background check and drug screen
• Must be willing and available to be on call 24/7 for after-hours requests
• Problem-solving skills and mechanical aptitude
• Previous diesel and service experience
• Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
• Ability to build strong relationships with customers and display excellent communication skills
• Ability to manage workflow in a timely and consistent manner and work well in a team environment
• Ability to lift to 50+ pounds
• Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site
• Personal tools required

Preferred

• Trade/technical certification or previous industry experience
• Rotating equipment experience
• 2-5 years; Heavy equipment industry favorable

Benefits

• Medical, Dental, Vision, Life, Disability and Supplemental benefits
• 401k option and employer match program

Schedule

Not specified

Pay

Not specified