Field Service Technician

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

About the role

The primary objectives of the Field Service Technician are:

• Proficient repair and service of customer equipment
• Maintain good communication and working relationships with customers, peers, and management
• Represent and sell the entire company
• Maintain and exceed productivity goals
• Work within all safety guidelines established by Raymond West and OSHA

Responsibilities

• Repair all types of equipment that Raymond West sells and services
• Update training and skills on a continuing basis
• Train other employees as needed
• Maintain a profitable billing level
• Follow all Service Department procedures
• Communicate with assigned Field Supervisor
• Complete all paperwork transactions in a timely, neat, accurate, and orderly fashion
• Communicate all options to customers before proceeding with work
• Have the necessary tools to perform repair and scheduled service work
• Complete jobs within quoted time limits when applicable
• Maintain a clean and orderly (inside and outside) vehicle
• Maintain an accurate assigned parts inventory, if applicable
• Always represent the entire company
• Pass Raymond Certification and re-certification if applicable
• Maintain good working knowledge of customers and equipment in assigned areas
• Maintain an acceptable driving record as established by the company’s insurance carrier
• Report accidents whether self or customer
• Account for 100% of available time during working hours
• Be willing to work overtime when necessary and coordinate all overtime with assigned supervisor
• Follow all procedures in the company’s Employee Handbook
• Follow safety procedures and use good judgment in regard to safety
• Be willing to work out of town as necessary
• Establish a positive rapport with customers
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers

Requirements

• High school diploma, general education degree (GED), or equivalent
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience
• Valid driver’s license with no more than the allowable level of points on record, if applicable
• Must be able to be insured by Raymond West
• Must pass all available certificates appropriate to the position
• Raymond Level 1 Certified or working towards that goal, if applicable
• Maintain personally owned tools according to approved minimum tool list
• Working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
• Working knowledge of hydraulic systems
• Mechanical abilities
• Must be willing to work off-hours as specific needs dictate
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner
• Must be self-motivated and able to manage time efficiently
• Must be customer oriented and exhibit professional behavior at all times
• Ability to deal with customers on a face-to-face basis
• Must pass a pre-employment physical and drug screen

Skills

• Excellent written and verbal communication skills
• Ability to read, write, and speak English fluently
• Excellent organizational and time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees
• Ability to maintain effective working relationships with employees, co-workers, and managers in other departments
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must be a team player and able to take direction
• Maintain a clean, neat, and professional appearance
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Motivated to continuous self-development and training
• Willing to assume more responsibility as required

Travel

• This position will be based in the field and require daily travel within assigned territories
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses

Physical Requirements

• Position is non-sedentary
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Regularly exposed to moving mechanical parts
• Required to go onto job sites where construction is underway
• Must frequently lift and/or move up to 50 pounds
• Requires use of hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to smell
• Requires climbing, balancing, stooping, kneeling, crouching, and crawling
• Frequently exposed to outside weather conditions and risk of electrical shock
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration
• The noise level in the work environment is sometimes loud

Pay

The hourly range for this position is $20.60 - $50.63. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay