Field Service Technician

Duties And Responsibilities

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Ability to read, write and speak English fluently.
• Excellent Organizational Time Management skills.
• Proficient in Microsoft office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Maintain a consistent state of alertness and safe manner.
• Self-motivated and able to manage time efficiently.
• Customer oriented.
• Able to exhibit professional behavior at all times.
• Willing to follow mandates and procedures of the Service Department.
• Ability to deal with customers on a face-to-face basis.
• Maintain a sound working relationship with other technicians and fellow workers.
• Possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Be able to take direction.
• Be a team player, i.e., to work with peers.
• Have working knowledge of hydraulic systems.
• Have mechanical abilities.
• Maintain a clean, neat, and professional appearance.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing to assume more responsibility as required.

Education/Experience

• Minimum Education and Experience: Determined by position.
• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement

• This position will be based in the field and require daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• Must be able to be insured by Raymond West.

Physical Requirements

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee is regularly exposed to moving mechanical parts.
• The employee is occasionally required to smell.
• The employee is frequently exposed to outside weather conditions and risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

The hourly range for this position is $22.90 - $49.90. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.