Field Service Technician

About the role

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focusing on warehouse and fleet optimization. Headquartered in Cincinnati, RSC supports customers through a network of regional locations, including Columbus and Louisville. As an authorized sales and service center for The Raymond Corporation, RSC provides industry-leading equipment, service, and support to businesses across the region.

Responsibilities

• Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks
• Travel to customer sites within your assigned territory
• Perform preventive and scheduled maintenance
• Accurately document all service work performed
• Test equipment to ensure safe and proper operation
• Collaborate with your Team Leader and fellow technicians to solve complex issues
• Communicate with dispatch, parts, and sales teams to meet customer needs
• Plan and manage daily service calls efficiently
• Maintain a clean, organized service van and manage tools and parts inventory
• Provide professional, customer-focused service at all times
• Safely operate a company-provided service vehicle

Requirements

• High school diploma or equivalent
• 1–3 years of relevant mechanical or technical experience preferred
• Strong mechanical aptitude
• Basic knowledge of mechanical, electrical, and hydraulic systems
• Ability to read and interpret diagrams and schematics
• Strong customer service and communication skills
• Valid driver’s license with a clean driving record

Qualifications

• High school diploma or equivalent

Skills

• Strong mechanical aptitude
• Basic knowledge of mechanical, electrical, and hydraulic systems
• Ability to read and interpret diagrams and schematics
• Strong customer service and communication skills

Benefits

• Competitive hourly pay with overtime opportunities
• 3 weeks of paid time off (120 hours) starting your first year
• 8 paid holidays each year
• Medical, dental, and vision insurance with multiple plan options
• Company-paid basic life insurance and short-term disability
• 401(k) with company match
• Health Savings Account (HSA) with annual company contributions
• Paid parental and maternity leave
• Volunteer Time Off
• Employee Assistance Program and supplemental benefits options
• Referral bonus program
• Employee discount program
• Paid technical training and career development opportunities
• Technician-Specific Perks
• Company-provided service vehicle (fuel, maintenance, and insurance included)
• Quarterly Technician Bonus Program
• Company-provided uniforms
• Annual $200 boot allowance
• Hand tool insurance at replacement cost
• Tool loan program up to $1,000 after 90 days

Pay

$24 – $34 per hour

Schedule

Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities)