Field Service Technician

Essential Duties and Responsibilities

• Manage time and territory to provide timely & effective resolution of customers’ equipment problems / concerns in the field, sometimes in difficult situations.
• Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.
• Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field.
• Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.
• Cook up Boom inspections and welding repairs as needed for customers. Provide / complete the required documentation for records.
• Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards.
• Prepare timely field service reports in a well written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends including concrete pumping applications / processes.
• Perform additional duties as requested or required.

Qualifications

• Excellent communication skills.
• 5-10 years of technical experience.

Education/Certification/Training

• Associates or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
• In depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multi-lingual individual a plus (Spanish and/or German).
• Concrete industry experience a plus.
• Mandatory safety training (see “Total Compliance Management” program).
• On-the-job training.

Work Environment/Physical Demands

• While performing the duties of this job, the employee is regularly exposed to dust, working near moving mechanical parts; occasionally exposed to chemicals.
• While performing the duties of this job, the employee is occasionally exposed to very loud noise.
• Proper work attire, steel toe safety shoes, and safety glasses/goggles must be worn at all times as required by jobsite.
• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.
• Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Short-term/Long-term Disability
• Paternity Leave
• 401 (k) plan with company match
• Profit sharing
• Employee discount program