Field Service Technician

About the role

Axon is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer's operation function more efficiently and economically.

Responsibilities

• Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
• Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers' outreach for immediate service support
• Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer's service needs
• Prepare field time reports, expense receipts, and follow-up communication with customers
• Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests

Requirements

• Associates Degree in related technical field or 8 years related work experience
• 3+ years in custom machine manufacturing or mechanical repair/maintenance
• Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery
• Ability to read and understand complex engineering designs, including wiring schematics
• Packaging industry experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Problem-solver with strong independent judgment skills
• Track record of successfully multitasking to meet timelines on deliverables

Qualifications

• Ability to travel domestically and internationally up to 85%

Skills

• Allen-Bradley PLCs
• Servo driven motors and controls
• Stepper motors and controls
• Pneumatic driven machinery

Benefits

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

Pay

Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Schedule

Pro Mach, Inc. We were named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Equal Opportunity Employer

We are committed to providing equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.