Field Service Technician

Summary

Field service technicians are responsible for customer equipment installation and service work. They also maintain network assets. We seek a friendly, reliable, self-motivated individual capable of directing their own work at customer locations.

Duties and Responsibilities

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Maintain system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tagging drops and locking pedestals
• Take voltage measurements
• Understand and apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replaces defective/damaged tap plates and installs new taps
• Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
• Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
• Performs underground and aerial construction duties associated with CATV operations.
• Performs network troubleshooting including ping test, trace routes and speed test.
• Installs power supply and performs field engineering walkouts.
• Other duties as assigned - which may include training other employees

Qualifications

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record

Education/Experience

Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Physical Demands/Working Conditions

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.

Benefits

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*