Field Service Technician

Responsibilities

• Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner.
• Perform tests to ensure systems are error-free.
• Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Requirements

• A high school diploma or GED
• A bachelor's degree or relevant certification preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manner
• Ability to lift to 55 pounds
• Problem-solving skills and mechanical aptitude
• Computer skills including Microsoft Office
• Knowledgeable about all safety requirements