Field Service Technician

Duties & Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures, safety measures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Qualifications

• Technical School or 5+ years equivalent experience in a comparable industry
• Familiarity with mobile tools and applications
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Ability to build, maintain, and contribute to a positive team workplace
• Mets productivity standards, quality metrics, and completes work in a timely manner
• Adheres to compliance requirements at all times
• Critical thinking, quick decision making, and using reason while dealing with emotional topics
• Identifies and resolves issues timely by gathering and analyzing information skillfully, developing alternative solutions
• English literacy, speaks clearly and persuasively in a positive manner even in negative situations
• Excellent attention to detail and accuracy of work
• Technical competence with mechanical functions and specialized equipment repair

Benefits

Not specified