Field Service Technician

About the role

Pengate Handling Systems is seeking a skilled and customer-focused Field Service Technician to join our dynamic team. Based in the Northeast, we specialize in providing comprehensive material handling solutions and cutting-edge innovation.

Responsibilities

• Serve as a trusted technical resource for our customers and internal teams.
• Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
• Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
• Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow all company safety policies and industry's best practices.
• Complete accurate, organized service documentation and submit within required timelines.
• Maintain and safely operate a company-provided service vehicle, including parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.

Requirements

• Experience in mechanical, electrical, automotive, material handling, or related repair fields.
• Valid driver’s license and clean driving record.
• Strong troubleshooting and problem-solving mindset.
• Effective communication skills (customer and internal).
• Ability to work independently in the field.
• Focus on producing accurate paperwork and documentation.

Physical Requirements

• Ability to lift/move up to 70 pounds.
• Ability to stand and walk for 10 hours.
• Must be able to talk, hear, and speak with good articulation and voice control.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

Qualifications

Competitive compensation, medical, dental, vision, 401(k) (if applicable), training and development opportunities, stable, growing industry with long-term customer relationships.

Skills

Enjoy being out in the field and not stuck behind a desk, like building relationships with customers, appreciating independence and ownership in your day, and caring about doing work the right way — not the fastest way.

Benefits

• Medical, Dental, Vision, 401(k) (if applicable)
• Training and development opportunities
• A stable, growing industry with long-term customer relationships

Pay

TBD

Schedule

TBD