Field Service Technician

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of general home repairs.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for completion of repair assignment.
• Discusses assignment with customer or customer's representative the work order and repairs necessary.
• Cleans up after each service call.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Ensures that Cavco products meet defined specifications.
• Works closely with factory management, service and parts department to ensure a seamless customer service experience.
• Start to finish of all homeowner service and dealership repairs following the company mission and principles.
• May train customers in operation of equipment and assist with helping the customer obtain non factory warranty service. (IE: appliances)
• May be on-call and perform emergency repairs during off-business hours.

Qualifications

• High school graduate
• 1 – 3 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail
• Must perform job duties using safety practices at all times
• Flexible with a positive outlook
• General knowledge and ability to repair all aspects of construction build with the ability to train and grow with Cavco
• Must have valid drivers license and good driving record