Field Service Technician

Job Description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content, and value-added services to state-licensed gaming organizations. Based on its extensive know-how, advanced product development standards, and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions ensuring maximum efficiency and absolute security. The Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery, and Monitor Games.

Responsibilities

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
• Analyze and evaluate traffic and performance data.
• Diagnose and repair hardware, software, and system issues.
• Provide technical support to customers.
• Use power and hand tools to perform installation operations and maintenance support for satellite terminals and associated antenna systems.
• Service satellites on rooftop installations.
• Maintain accurate records through documenting installations, services, and repairs.
• Report technical status of the system with accuracy and completeness.
• Maintain a safe work environment by following safe practices and adhering to safety policies.
• Update and improve job knowledge by participating in educational opportunities and reading technical publications.
• Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling.
• Report need of vehicle repair or service when required and/or prescribed.
• Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.

Requirements

• High school diploma or equivalent.
• 2-5 years experience with commercial communication systems or electronics.
• At least 3 years of driving experience in the class of vehicle operated.
• Ability to distinguish between far, near, and peripheral distances.
• Driving record must be free of DUI/DWI for 3 years prior to employment.

Qualifications

• Knowledge of commercial communication and telecommunication systems.
• Operation of telecommunication test equipment skills.
• Ability to analyze, prioritize, and efficiently resolve technical problems.
• Ability to prioritize, organize, and manage projects to completion.
• Ability to lift/carry up to 80 pounds occasionally.
• Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder.
• Effective writing, communication, mechanical, and computer skills.
• Willingness to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend and holiday shifts as necessary.

Benefits

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs
• Company Truck

Pay

$19.50 per hour starting pay.

Schedule

Alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend and holiday shifts as necessary.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Special Requirements

• Valid driver’s license with a clean driving record.